FREQUENTLY ASKED QUESTIONS
Everything you
need to know.
Questions about our shirts, pricing, design process or production?
Find the most important answers below.
STILL HAVE A QUESTION?
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01
ORDERING
Getting started
What is the minimum order quantity? +
The minimum order quantity is 10 pieces per design. Better
volume pricing is automatically applied at 25, 50, 100 and
250 pieces.
How do I start an order? +
Choose AI Basic, AI Premium or AI Signature and submit your
information through our Start Your Design page. We will review
your project and contact you about the next steps.
Can I request more than 250 pieces? +
Yes. For quantities above 250 pieces, submit your project or
contact us directly. We will prepare pricing based on your
exact requirements.
Can I reorder an existing design? +
Yes. Contact us with your previous order details and desired
quantity. We will confirm current product availability,
pricing and production time.
02
PRODUCTS & SIZING
Choosing your shirt
What is the difference between the three models? +
AI Basic is a 180 gsm modern unisex T-shirt. AI Premium is a
215 gsm relaxed-fit T-shirt with a fuller premium feel.
AI Signature is a 240 gsm heavyweight relaxed-fit T-shirt
designed for maximum structure and impact.
Can I choose different colours? +
Yes. Available colours can be selected on each product page.
Colour availability may differ by model, size and quantity.
Can I divide my order across different sizes? +
Yes. Your total order quantity can be divided across the
available sizes. Include your preferred size distribution
when submitting your project.
Are the shirts unisex? +
The collection consists of modern unisex and relaxed-fit
styles. Check the size information on the relevant product
page before confirming your order.
Can I order a sample first? +
Contact us if you want to review the garment quality or sizing
before placing a larger order. We will discuss the available
sample options with you.
03
DESIGN & PRINTING
Creating your merchandise
What is included in the standard print package? +
Every standard price includes a full-colour chest logo and
a large full-colour back print.
Can you help create the design? +
Yes. Share your logo, brand identity, references and ideas.
We turn your input into a professional merchandise concept
for your approval.
Which file types should I provide? +
Vector files such as AI, EPS, SVG or PDF are preferred.
High-resolution transparent PNG files may also be suitable.
We review the supplied files before production.
Will I see the design before production? +
Yes. Production only begins after the design, placement,
colours and final details have been approved.
Can I use different designs in one order? +
Different designs are treated as separate production designs.
Minimum quantities and the one-time set-up fee apply per design.
04
PRICING
Understanding the costs
What are the set-up costs? +
We charge a one-time set-up fee of €50 per design. This covers
the preparation of your merchandise design and production files.
Why do you show pricing from 25 pieces? +
Most customers order between 25 and 250 pieces. We therefore
communicate a realistic starting price while still offering
orders from 10 pieces.
Do larger quantities receive a discount? +
Yes. Volume pricing is automatically applied at 25, 50, 100
and 250 pieces. Contact us for quantities above 250 pieces.
Where can I view all prices? +
Visit our
pricing page
for a complete comparison of AI Basic, AI Premium and
AI Signature.
05
PRODUCTION & DELIVERY
After approval
Where is the merchandise produced? +
Your merchandise is professionally printed and finished
through our European production network.
How long does production take? +
Production time depends on the selected product, quantity,
design and current production schedule. You receive a clear
estimated delivery date before production begins.
When does production begin? +
Production begins after the design has been approved and
the required payment has been completed.
Can an approved custom order be returned? +
Custom-made products are produced specifically for your project.
Returns or cancellations are generally not possible after
approval and production has started, except in the event of
a verified production defect.
CAN’T FIND YOUR ANSWER?
Tell us about
your question.
Our team can help with product selection, quantities, designs, production and custom project requirements.